Effective Date: 14 July 2026

TVS Vehicle Mobility Solution Private Limited (“we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you access our website, submit enquiries, interact with our digital platforms, or use our products and services.

By using this website, you consent to the collection and processing of your information as is necessary for the specified purpose and in accordance with this Privacy Policy and applicable laws.

Information We Collect

We may collect personal information that you voluntarily provide, including your name, contact details, company information, vehicle information, enquiry details, service requests, feedback, and any other information submitted through our website, email, telephone, WhatsApp, or other communication channels.

We may also automatically collect technical information such as your IP address, browser type, device information, operating system, pages visited, referring website, cookies, and website usage information to improve our services and user experience.

How We Use Your Information

We use your information to:

• Respondto your enquiries and provide customer 
• Processproduct, dealership, service, finance, insurance, or other business 
• Improveour products, services, website performance, and customer 
• Sendservice updates, transactional communications, and marketing communications where permitted by law or with your consent.
• Conductanalytics, research, fraud prevention, information security, and business 
• Complywith applicable legal and regulatory 

Sharing of Information

We may share your information with:

• TVS Vehicle Mobility Solution Private Limited Group companies, subsidiaries, affiliates, associatecompanies, and authorised business units to provide integrated customer support, business operations, shared technology platforms, analytics, customer relationship management, marketing (where permitted by law), and a seamless customer experience across the Group.
• Vehiclemanufacturers (OEMs), authorised dealers, distributors, and service centres to fulfil enquiries, sales, warranty, and after-sales support.
• Banks,financial institutions, and insurance providers where you request finance or insurance-related
• Trustedthird-party service providers, including cloud hosting, CRM, analytics, payment processing, communication, marketing, and IT support providers, who process information on our behalf under appropriate contractual and security safeguards.
• Governmentauthorities, regulators, law enforcement agencies, or courts where disclosure is required by law or to protect our legal rights.

We do not sell your personal data for monetary consideration.

Cookies and Digital Technologies

We use cookies and similar technologies to enhance your browsing experience, analyse website traffic, remember your preferences, and improve our digital services.

Where applicable, our website may use technologies such as Google Analytics, Google Ads, Google Tag Manager, Meta Pixel, and similar tools to understand website usage, measure campaign effectiveness, and improve customer experience.

You may manage your cookie preferences through your browser settings or our cookie consent mechanism, where available.

Data Security

We maintain appropriate administrative, technical, and organisational safeguards to protect your personal information against unauthorised access, disclosure, alteration, loss, or misuse. While we take reasonable steps to safeguard your information, no method of electronic transmission or storage is completely secure.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, enforce our agreements, and protect our legitimate business interests.

Your Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may have the right to access, correct, update, or request deletion of your personal information, withdraw consent where applicable, opt out of marketing communications, and raise privacy-related concerns.

Any such withdrawal shall not affect the legality of processing of the personal data based on consent before its withdrawal.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such websites and encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our website is intended for general business and customer use and is not directed towards children. We do not knowingly collect personal information from children without the consent required under applicable law.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, or legal requirements. The latest version will always be available on this page with the revised Effective Date.

Contact Us 

If you have any questions, requests, or concerns regarding this Privacy Policy or the processing of your personal information, please contact us:

TVS Vehicle Mobility Solution Private Limited

Website: https://www.tvs.in

Email: enquiry@tvs.in

You may also contact our designated Grievance Officer using the contact details published on this website. We will address privacy-related requests and complaints in accordance with applicable law.